1. Introduction

Thank you for shopping with Johnny Mukhwas. We strive to ensure that you are completely satisfied with your purchase. This Return and Refund Policy outlines the circumstances under which you can return products and request a refund.

2. Eligibility for Returns

You may return products and request a refund only under the following conditions:

• Expired Products: If you receive a product that is past its expiration date, you are eligible for a return and refund.
• Incorrect Delivery: If you receive a product that is not what you ordered (e.g., wrong item or incorrect quantity), you may return the product and request a refund.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at contact@johnnymukhwas.com or call us at +91 95888 52384 within 3 days of receiving your order. Please provide your order number and details of the product you wish to return.
2. Return Authorization: Once your return request is reviewed and approved, we will provide you with a return authorization and instructions on how to return the product.
3. Packaging: Please securely package the item in its original packaging, including all tags and labels.
4. Return Shipment: Ship the item to the address provided in the return authorization.

4. Refund Process

• Refunds will be processed within 7-10 business days after we receive and inspect the returned product.
• Refunds will be issued to the original payment method used for the purchase.
• You will receive a confirmation email once your refund has been processed.

5. Non-Returnable Items

Unfortunately, we cannot accept returns or issue refunds for products that do not fall under the conditions stated above, such as:

• Products that have been opened or used.
• Products that are returned outside the specified return window.

6. Shipping Costs

• If you are returning a product due to an error on our part (expired or incorrect product), we will cover the return shipping costs.
• If the return is not due to an error on our part, you may be responsible for the return shipping costs.

7. Changes to This Policy

We may update this Return and Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page. You are advised to review this policy periodically for any changes.

8. Contact Us

If you have any questions about this Return and Refund Policy or need assistance with a return, please contact us at:

Business Address: Asha Kiran Products, 1006 Gulabbari, KOTA, Rajasthan - 324 006
Email: contact@johnnymukhwas.com
Phone: +91 95888 52384